Refund Policy

Last updated: April 1, 2026

At UPZARE, we want you to be fully satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued for our cloud hosting plans.

1. 7-Day Money-Back Guarantee

All new hosting plans (VPS, game server, and bot hosting) are covered by a 7-day money-back guarantee. If you are not satisfied with your service for any reason, you may request a full refund within 7 calendar days of your initial purchase date.

This guarantee applies only to the first purchase of a new service. It does not apply to renewals, upgrades, add-ons, or additional services purchased after the initial order.

2. Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request is submitted within 7 calendar days of the original purchase date.
• The service has not been used for any activity that violates our Terms of Service or Acceptable Use Policy.
• Your account has not been suspended or terminated due to policy violations.
• You have not previously received a refund under this policy for the same type of service.

3. Non-Refundable Items

The following are not eligible for refunds:

• Domain name registrations and transfers.
• SSL certificates and other third-party licences.
• Setup fees, custom configuration charges, or one-time service fees.
• Services paid for with promotional credits or gift cards.
• Renewal payments (ensure you cancel auto-renewal before the billing date if you do not wish to continue).
• Cryptocurrency payments (due to the irreversible nature of blockchain transactions).

4. How to Request a Refund

To request a refund:

1. Log in to your UPZARE account and navigate to the Billing section.
2. Open a support ticket with the subject "Refund Request" and include your order number and the reason for the request.
3. Alternatively, email us at billing@upzare.com with your account email and order details.

We aim to review all refund requests within 2 business days.

5. Refund Processing

Once approved, refunds are processed to the original payment method. Processing times depend on your payment provider:

• Credit/Debit Cards: 5–10 business days.
• PayPal: 3–5 business days.
• UPI: 3–7 business days.

In some cases, we may offer account credit instead of a monetary refund at your request. Account credits do not expire and can be applied to any future purchase.

6. Partial Refunds

In cases where a full refund is not applicable (e.g., the request is submitted after the 7-day window but within 30 days), we may, at our discretion, issue a partial refund or prorated credit based on the unused portion of your service. Partial refunds are evaluated on a case-by-case basis.

7. Service Downtime Credits

If we fail to meet our 99.9% uptime SLA, you may be eligible for service credits rather than a monetary refund. Credits are applied to your account and can be used toward future billing cycles. Please refer to our SLA documentation for details on eligibility and credit calculations.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend your account and all associated services immediately. We encourage you to reach out to our support team before filing a dispute so we can resolve the issue directly.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at billing@upzare.com.